FAQs of Victoria's #1 Lawn Care Company

Lawn Care & Mowing

What’s included in a standard lawn-mowing visit?

Mow at season-appropriate height, trim edges, blow hard surfaces, and tidy up. Grass clippings are removed unless you request mulching for soil health.

How do you determine the right mowing height for Victoria, BC lawns?

We adjust by grass type and season (typically 2.5–3.5"). Taller during summer to reduce stress and conserve moisture.

Do you offer one-time cuts or only recurring service?

Both. We can do a one-off cleanup or lock in weekly/bi-weekly schedules during peak growth.

Can you mow when it’s wet?

Light moisture is okay; saturated turf risks ruts and tear-out. We’ll reschedule if conditions could harm your lawn.

Will you take away clippings?

Yes—removal is standard. Or choose “grass-cycling” to return nutrient-rich clippings to the soil.

How do you price mowing?

By lot size, obstacles, slope, and frequency. Quick phone consult + site check gives you a firm quote.

Lawn Restoration

What’s your process for bringing back a thin, patchy lawn?

Site assessment → soil test (on request) → dethatch/core aerate → top dress/seed → fertilize and set a watering plan.

Can you fix moss issues common in Greater Victoria?

Yes—improve drainage, raise mowing height, reduce shade where possible, and amend soil to discourage moss.

Do you overseed or power-seed?

We overseed after aeration/topdressing; for severe thinning, we may recommend slit-seeding for better seed-to-soil contact.

How long until I see results?

Germination in 7–21 days (season-dependent), visible thickening in 4–6 weeks with proper watering.

Will I need multiple visits?

Typically yes—restoration is staged over 1–2 visits initially plus follow-up maintenance.

New Lawn Installation (Sod & Seed)

How do I choose between sod and seed?

Sod = instant curb appeal, higher upfront cost. Seed = lower cost, longer establishment time. We’ll align with budget and timeline.

What’s your sod installation workflow?

Remove old turf → grade and amend soil → install fresh sod same day → roll → set irrigation schedule.

How long before sod is fully rooted?

Usually 2–3 weeks in spring/fall; longer in cooler temps. Avoid heavy foot traffic until rooted.

What’s your seeding workflow?

Prep/grade → amend soil → seed with a region-appropriate blend → topdress → set watering plan.

Do you handle irrigation tuning after a new lawn?

Yes—we can set runtimes and seasonal adjustments or design a new system if needed.

Gardening & Pruning

What’s included in ongoing garden care?

Bed edging, deadheading, light pruning, seasonal cutbacks, and debris tidy—on a schedule that fits growth cycles.

Do you prune trees and shrubs year-round?

We time cuts to plant biology—late winter for many trees/shrubs; species-specific exceptions apply.

Can you revive an overgrown garden?

Yes—structured cutbacks, soil refresh, and re-planting where needed, phased to protect plant health.

Do you handle drought-tolerant plantings?

Absolutely—native and low-water species reduce maintenance while fitting Victoria’s climate.

Will you remove and dispose of garden debris?

Yes, we load and haul all green waste as part of the service.

Garden Design & Restoration

How does your design process work?

Consultation → measurements/photos → concept plan and plant palette → implementation quote → installation.

Can you redesign just part of my yard?

Yes—from refreshes of beds to full front-yard makeovers.

Do you provide drawings?

We can provide a simple plan or a detailed planting map depending on scope and budget.

How do you choose the right plants?

Sun/shade mapping, soil condition, maintenance preference, and style—then we select proven performers for Victoria.

Can design and restoration be phased?

Yes—priority areas first, then stage the remaining elements to match budget and seasons.

Irrigation & Sprinkler Systems

Do you install or just maintain irrigation?

We design, install, repair, and optimize systems to keep lawns and beds hydrated efficiently.

How do you set watering schedules?

By zone type, plant needs, and weather—more in summer, less in shoulder seasons, with early-morning runtimes.

Can you retrofit for water savings?

Yes—smart controllers, pressure regulation, and high-efficiency nozzles reduce waste.

Do you winterize systems?

We shut down and drain/blow out lines before hard frosts; spring start-up includes leak checks and controller tuning.

Will you coordinate irrigation with new lawn installs?

Yes—we set the schedule to aid establishment, then taper to encourage deep roots.

Fertilizer & Seed Treatments

What fertilizer approach do you use?

Balanced, season-appropriate applications calibrated to lawn goals and local conditions.

Do you offer organic or low-input options?

Yes—slow-release and organic programs available to support soil biology.

Can you treat bare patches without a full renovation?

Spot prep + seed + topdress + moisture management often restores small areas.

How soon can I mow after fertilizing/overseeding?

Usually after 7–10 days for seed stability; follow your tech’s site-specific advice.

Cleanup & Debris Removal (Leaf, Branch & Yard Waste)

Do you offer fall leaf cleanups?

Yes—leaf blowing, raking, and haul-away keep lawns breathing through the wet season.

Can you handle post-storm branch pickup?

Definitely—quick response to remove fallen debris and prevent turf smothering.

Will you take yard waste I’ve piled myself?

Yes—stand-alone debris hauling is available.

How do you price cleanups?

By volume, access, and time on site. Photos help us estimate; final pricing confirmed after inspection.

Do you blow off driveways and walks?

Yes—hard-surface cleanup is part of every visit.

Can cleanups be added to a maintenance plan?

Absolutely—schedule seasonal or as-needed events into your package.

Do you mulch leaves instead of hauling?

On request—we can mulch light leaf fall to feed soil without smothering turf.

Land Reclamation

What does “land reclamation” mean in residential settings?

Converting rough, rocky, or overgrown areas into usable, graded, and planted spaces.

Do you bring in soil and grading equipment?

Yes—we handle light excavation, import amended soils, and prep for lawn or planting.

How long do these projects take?

Small areas: 1–3 days; larger/stony sites: staged over multiple visits depending on access and weather.

Can you combine reclamation with new lawn install?

Yes—common pairing to transform neglected zones quickly.

Blast Rock Retaining Walls

Do you build retaining walls?

Yes—our specialty includes blast rock retaining walls sized to site needs.

What’s the typical workflow?

Site assessment → excavation and base prep → geogrid/drainage as required → rock placement → backfill and finish.

Do you handle drainage behind the wall?

Yes—proper drainage and base compaction are critical for longevity.

Do I need permits?

Height and location determine permitting; we’ll advise and can coordinate with the municipality if needed.

Can the wall be integrated into garden design?

Absolutely—beds, stairs, and lighting can be planned with the wall.

Commercial & Strata Maintenance

What commercial properties do you service?

Offices, strata/HOA, B&Bs, hotels, hospitals, sports fields, and more—tailored maintenance packages available.

Do you provide after-hours service for businesses?

We can schedule around tenant and customer traffic to minimize disruption.



Can you handle large-area mowing?

Yes—crew and equipment scale for sports fields and campuses.

Do you offer multi-site contracts?

Yes—portfolio pricing and unified reporting across locations.

How is commercial pricing structured?

Scope-based with seasonal schedules and defined service levels.

Snow Removal

Do you offer snow removal in Victoria?

Yes—when winter weather hits, we provide timely clearing for drives, walks, and small lots.

How do I get on the list?

Contact us ahead of storms for priority routing; we also take urgent calls during events.

Do you use ice-melt products?

Yes—applied as needed with attention to plant-safe options where possible.

Are snow services available for strata and commercial sites?

Yes—clear access and safety are our focus for shared spaces.

Maintenance Packages, Processes & Scheduling

How does the free on-site consultation work?

We walk the property with you, document goals and constraints, then present a written plan and quote.

What factors set my maintenance cadence?

Turf type, sun/shade, irrigation, and use (kids/pets/traffic). We scale to weekly in peak growth.

Can I mix services in one package?

Yes—mowing, garden care, cleanups, and seasonal tasks can be bundled.

How do you communicate visit windows?

We confirm your regular day, text/email ETA updates as needed, and notify after service completion.

What if weather disrupts my visit?

We reschedule to the next suitable window to protect turf and keep you on track.

Do you require contracts?

We offer both pay-as-you-go and seasonal agreements—your choice.

How soon can you start after approval?

Typically within 3–10 days, depending on season and project scope.

Features, Benefits & Guarantees

What makes your service a fit for Victoria, BC homeowners?

Local expertise, eco-minded practices, and packages built for our coastal climate and growth cycles.

Do you guarantee your work?

Yes—if something’s off after a visit, contact us and we’ll make it right promptly.

Do you offer chemical weed or pesticide programs?

No—those services aren’t offered; we focus on cultural practices and soil health to out-compete weeds.

Are there eco-friendly options?

Yes—mulch-mowing, organic fertilization, drought-tolerant plantings, and smart irrigation.

Can you coordinate with other trades (e.g., fencing or hardscape)?

Yes—we can phase work or liaise with your other contractors to keep the project moving.